Refund Policy

Cancel Continue with Kin anytime from account settings or by emailing hello@kin.love. Cancellation stops future renewals; you keep matchmaking through the year already paid. Pausing does not cancel renewal or create a refund.

A credit is used only when an introduction is delivered — the first meeting takes place as scheduled. If an introduction is cancelled or closes before it is delivered, or the meeting does not happen for reasons outside your control, the credit returns to your balance. At each yearly renewal, your available credits reset to 3. Credits left when a membership ends without renewing stay on your account, and Kin continues to search until they are delivered, at no extra charge.

As a rule, fees already charged are non-refundable once matchmaking has begun, including if you pause or receive fewer introductions than you hoped. Membership does not guarantee a relationship or any romantic outcome.

If a plan was purchased or renewed and none of that charge’s credits have been used, you may request a refund within 14 days of the charge. If you forgot to cancel before a renewal, contact us within that window. We will refund clear billing errors and duplicate charges. When a purchase is refunded, the introduction credits it granted are removed from your balance.

Kin may issue a partial or full refund at its sole discretion — for example, service outages on our side or other exceptional circumstances. Request a review within 14 days of the charge at hello@kin.love.

If we end your membership for violation of our Terms of Service, fees already paid are generally not refunded.

Approved refunds go back to the original payment method when possible and may take several business days depending on your bank or card issuer.